Shipping Policy

Thank you for shopping with Twinkle Nook! Before placing your order, please take a moment to review our shipping policy. We're always happy to hear from you at twinklenook.co@gmail.com.

1. Order Processing & Delivery

Spot orders: Typically processed within 1-3 business days after purchase. Once your order is ready to ship, you'll receive a confirmation email containing tracking details and estimated delivery information.

Pre-order items: The processing time usually takes 7-14 days. If your order includes any pre-order items, shipment will be held until all items are available. Everything will then be dispatched together in a single package. If you would like your available items to be shipped out earlier, please simply let us know and we will arrange priority shipping for an additional fee of HKD $30.

Please double-check that your shipping address is correct at checkout — Twinkle Nook is unable to take responsibility for delays or lost parcels resulting from inaccurate or incomplete address information.

While we always aim to deliver within the estimated timeframe, occasional delays may occur due to factors outside our control, such as customs processing, weather conditions, or carrier disruptions. We appreciate your understanding.

2. Shipping Fees & Delivery Times

All orders are dispatched from our warehouse in Hong Kong.

Hong Kong

  • Shipping fee: HKD $30
  • Free shipping on orders over HKD $500 (no location restrictions apply)
  • Estimated delivery: 1–2 business days via SF Express

3. About return and refund policy

Return & Exchange Policy

  • General Policy: All items (including jewelry and other items)are non-refundable and non-exchangeable, except in cases of quality defects. (No refunds or exchanges unless the item is defective.)
  • Quality Issues: If you receive an item with a significant defect, please contact us via our IG customer service within 48 hours (2 days) of receiving your parcel. The item and its original packaging must remain unused and in original condition, and clear photos must be provided. We will follow up as soon as possible to arrange next steps. Requests submitted after this period will not be accepted.

 

 Exclusions / Non-Defective Items

To protect the interests of both parties and maintain hygiene standards, the following situations are not eligible for return or exchange:

  • Customized Items: Personalized engraved jewelry is made to order. Please refer to our size guide carefully before placing your order, as customized items cannot be returned or exchanged once sold.
  • Personal Reasons: Incorrect size estimation, change of preference, minor color differences due to screen display, or damage caused by the customer after wearing.
  • Natural Material Characteristics: S925 silver is a relatively soft metal by nature. Minor surface scratches from the manufacturing or delivery process, or slight bending of earring pins (which can be gently straightened by hand), are considered normal physical properties of the material and do not qualify as defects.

 

 Refund Process

  • Once a quality issue has been confirmed and a refund agreed upon, please note that orders originally paid by credit card will have the third-party payment platform transaction fee deducted from the refund amount (3.3% of the total order value + HK$2.35).